Privacy Policy

1. Data Controller

The data controller for personal information collected through this website and our services is:

Clarion Mesk
31 Jalan Ipoh, 51200 Kuala Lumpur, Malaysia
Email: privacy@clarion-mesk
Phone: +60 3 4042 7895

2. Information We Collect

We collect personal data through the following means:

2.1 Information You Provide

• Name and contact details (phone number, email address) provided when making an enquiry or booking
• Property address for service delivery purposes
• Any additional information you include in correspondence or the contact form

2.2 Information Collected Automatically

• Standard web server access logs (IP address, browser type, pages visited)
• Cookies and similar technologies — see our Cookie Policy for details
• Analytics data collected via optional analytics cookies (if consented)

3. How We Use Your Information

We use personal data for the following purposes:

• Service delivery: To arrange and conduct service visits to your property
• Communication: To respond to enquiries, confirm bookings, and follow up after visits
• Documentation: To produce written service summaries associated with your engagement
• Invoicing: To issue invoices for completed services
• Website improvement: Aggregated, anonymized analytics to understand how our website is used (analytics cookies only, with consent)
• Legal compliance: To meet obligations under Malaysian law

We do not sell, rent, or share personal data with third parties for marketing purposes.

4. Legal Basis for Processing

Under the Personal Data Protection Act 2010 (PDPA), we process personal data on the following grounds:

• Consent: Where you have explicitly provided it (e.g., analytics cookies)
• Contract performance: To fulfil service agreements
• Legitimate interests: For the operation and improvement of our business, where these interests do not override your rights
• Legal obligation: To comply with Malaysian law

5. Data Retention

We retain personal data for the following periods:

• Enquiry records: 12 months from the date of enquiry if no service engagement follows
• Client and service records: 7 years following the last service engagement (to comply with Malaysian tax and business record requirements)
• Marketing data: Until you withdraw consent or request deletion
• Website analytics: Aggregated data retained for up to 26 months

6. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Secure storage of client records with access limited to authorized personnel
• HTTPS encryption for all data transmitted through this website
• Regular review of data handling practices

In the event of a data breach that is likely to affect your rights or interests, we will notify you and, where required, the relevant Malaysian authority without undue delay.

7. Cookies

We use cookies to support website functionality and, where you have consented, to collect analytics data. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Third-Party Services

We may use the following third-party services, which may process data on our behalf:

• Google Analytics (if analytics cookies are consented to) — subject to Google's Privacy Policy
• Google Maps — map embed on our website for location display purposes; no personal data is submitted

We do not share personally identifiable data with advertising networks.

9. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) and, where applicable, the GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at privacy@clarion-mesk. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently.

11. Children's Privacy

Our services are directed at adults (18 years and over). We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us so we can delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes your acknowledgment of the updated policy.

13. Contact

For any questions or concerns about this Privacy Policy or how we handle your personal data:

Clarion Mesk — Privacy Enquiries
Email: privacy@clarion-mesk
Address: 31 Jalan Ipoh, 51200 Kuala Lumpur, Malaysia
Phone: +60 3 4042 7895